Who We Work With
& when we might not be the right fit
We’re intentional about the services we provide. Every enquiry is carefully reviewed by our clinical team so we can make sure the support we offer is safe, appropriate, and genuinely helpful for you.
Telehealth works very well for many people, but some situations are better supported in other ways. If we think another service could meet your needs more effectively, we’ll talk this through with you and help point you in the right direction. As much as we would love to support everyone who reaches out, the most important thing is that you receive the right kind of care.
Sometimes that means helping you find services that are better suited to your situation. Being open and honest on your intake form really helps us make the best decision with you. The more we understand your needs, the easier it is to work out whether we’re the right fit or help connect you with other supports if needed.
Our goal isn’t to exclude anyone. It’s to make sure you receive support that is safe, appropriate, and genuinely helpful.
Who VHC is a Great Fit For
Neuro-affirming support
We support Autistic, ADHD, AuDHD and otherwise neurodivergent people across the lifespan. We understand neurodivergence as a natural variation in human development — not something to “fix”.
Assessment and identity exploration
We provide:
Psychological Therapy, Occupational Therapy, Autism assessments, ADHD assessments, Functional Capacity Assessments (NDIS), Neurodivergent Assessments.
We also support people who are: Late-identified or self-identified, Exploring identity, Seeking validation and clarity
Therapy that feels collaborative
Our approach is: Strengths-based, Trauma-informed, Collaborative, Curious, not pathologising
We support: Burnout, anxiety, masking and identity fatigue, life transitions, parenting support, emotional regulation, self-understanding.
NDIS participants
We support: Self-managed and plan-managed participants, People seeking reports to support plan reviews, Individuals wanting therapy aligned with their goals.
When We May Not Be the Right Fit
Crisis or Immediate Risk Support
We are unable to provide treatment for:
Acute or immediate suicide risk, Active psychosis or situations where someone is at immediate risk of harming themselves or others.
These situations require in-person, intensive support. If you need urgent help, please contact: 000, Lifeline 13 11 14 or your local hospital emergency department.
High-Risk Eating Disorders
We are not able to provide treatment for active, high-risk eating disorders such as Anorexia nervosa or Bulimia nervosa.
These conditions typically require in-person, multidisciplinary care.
Higher-Risk or Intensive Support Needs outside of our scope
We may not be the right fit for people where we assess there are safety risks, crisis presentations, or support needs that require face-to-face treatment.
This may include active suicide risk, frequent or severe self-injurious behaviour (including non-suicidal self-injury), or support needs that require consistent in-person or multidisciplinary care.
When Telehealth Isn’t Accessible
We are a telehealth-only service. We may not be suitable if someone is unable to engage in a telehealth appointment at all.
However:
-
We do work with people with high support needs
-
We do work with children who can participate in telehealth
-
We offer parent and carer support services for families supporting individuals who cannot attend sessions themselves
If you’re unsure whether telehealth will work for you, we’re happy to talk it through.
WorkCover Claims
We do not currently provide services under WorkCover, as our clinicians are not registered for this scheme.
Forensic or Court-Related Services
We do not provide:
Family Court Reports, Court-ordered treatment, Forensic assessments, Treatment related to open criminal matters, Services for individuals on parole or community corrections, Treatment for violent or sexual offending or risk of offending
If you require forensic services, we can help guide you toward clinicians who specialise in this area.